Refund Policy

At WellyCard, we strive to ensure your satisfaction with every purchase. Please review our refund policy below to understand your options if you need to request a refund for a gift card purchase. Note that some of our experiences are sourced through trusted partners such as GetYourGuide or Viator, and their terms may also apply.

Eligibility for Refunds

We offer refunds under the following conditions:

• Unredeemed Gift Cards: If your gift card has not been redeemed, you may request a refund within 14 days of purchase. The gift card must not have been used to book an experience.
• Experience Cancellation by Provider: If an experience you booked using a WellyCard gift card is canceled by the provider (e.g., GetYourGuide or Viator) and no alternative is offered, you may request a refund for the gift card value.
• Non-Delivery: If you do not receive your digital gift card within 24 hours of purchase due to a technical error on our part, you may request a refund.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Redeemed Gift Cards: Once a gift card has been used to book an experience, it is non-refundable. This includes partial redemptions.
• Change of Mind After 14 Days: If more than 14 days have passed since the purchase date, we cannot offer a refund for change of mind.
• Experience Issues: If an experience does not meet your expectations, you must contact the experience provider (e.g., GetYourGuide or Viator) directly, as their terms govern the experience itself. WellyCard is not responsible for the quality or delivery of third-party experiences.
• Expired Gift Cards: Gift cards that have expired (typically 12 months from purchase, unless otherwise stated) are not eligible for a refund.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@wellycard.com within 14 days of purchase, or as soon as possible in the case of a canceled experience.
2. Provide your order number, gift card code, and a brief explanation of your request.
3. Our team will review your request and respond within 3-5 business days.
4. If approved, your refund will be processed to the original payment method within 7-10 business days.

Note: We encourage you to reach out to us before filing a dispute with your payment provider (e.g., Stripe). This allows us to resolve your issue directly and avoid unnecessary fees or delays.

Third-Party Experiences

Some WellyCard experiences are sourced through partners like GetYourGuide or Viator. When you redeem a gift card for one of these experiences, you are subject to the provider’s terms and conditions, including their cancellation and refund policies. We recommend reviewing their policies before booking. WellyCard is not liable for refunds related to third-party experiences unless the experience is canceled by the provider with no alternative offered.

Contact Us

If you have any questions about our refund policy, please contact us at support@wellycard.com or visit our Contact Us page.